Frequently Asked Questions (FAQ)

For Congress Attendees

Where will Pacifichem 2021 take place?

Where is the program published?

  • The Full Scientific Program is published in the Virtual Congress Platform, here: https://pacifichem.digitellinc.com/pacifichem.
  • A Schedule at a Glance is also published.
  • Note that though the schedule is public, ONLY those who are registered and have a login will be able to access live session, on-demand sessions, and networking events.

How do I register?

What is included with registration?

  • Registered attendees will get access to the following through the Virtual Congress Platform:
    • Ability to network virtually with other attendees and presenters
    • Participation in live virtual scientific oral sessions
    • Viewing of recorded on-demand oral and poster presentations
    • Participation in live poster sessions

How do I login to the Virtual Congress Platform?

  • Everyone registered for the Congress will be emailed sent login information for the platform beginning 3 December.

What is the Host Timezone?

  • The host timezone is Hawaii Standard Time (HST) however, attendees can change the view in the virtual platform to view in their own timezone.

I am having technical issues with the Virtual Congress Platform – who should I contact?

  • Digitell is providing technical support for the Virtual Congress Platform and can be contacted via the following:
  • Prior to the Congress, support is available Monday to Friday from 8am to 8pm US Eastern Standard Time. 
  • December 16 – 21 support is available during all live session times posted in the schedule.

I am having technical issues with the Registration Website – who should I contact?

  • The Pacifichem management team is providing technical support for the Registration Website and can be contact by emailing Pacifichem@acs.org.

What is the Pacifichem, Inc.’s Diversity & Inclusion Statement?

FOR PRESENTERS

How do I know when my live poster presentation is scheduled?

  • All poster presenters were sent an email from Pacifichem@acs.org which included their scheduled presentation time
  • Poster presenters can also view their presentation time within the Poster Presenter Portal or the Full Program

How do I login to the Virtual Congress Platform Poster Presenter Portal?

As a Poster Presenter what are the ways I can share my work?

Poster Presenters can present their work in 3 ways – all of these are outlined in the Presenter Portal.

  1. Upload a poster image for on-demand viewing
  2. Upload a poster presentation (video/audio) for on-demand viewing, these videos should:
    • Contain 1 – 3 slides
    • Be 2-minutes in length
  3. Present the poster live to a live audience during a scheduled poster session

How do I upload a poster image to the Virtual Congress Platform for On-Demand Viewing?

  • Within the Poster Presenter Portal click on “Upload Poster” and:
    1. Click on your Poster Title to expand the panel
    2. Under Upload High Resolution Image  (JPG or PNG with a maximum width of 2560 pixels) of your poster, click “Change Image” and upload a high resolution image of your Poster Presentation.  Click the “Save” button.

How do I upload a poster presentation (video/audio) to the Virtual Congress Platform for On-Demand Viewing?

  • Within the Poster Presenter Portal click on “Record Presentation” and:
    1. For each of your sessions listed below please click the “Launch Recording” button to open up a new recording workspace for that session.
    2. Follow the instructions within the recording system to record, edit and publish your presentation.
    3. Review your published presentation on this page.
    4. When you are happy with your published presentation, please click the “Complete Activity” button.
  • This instructional video demonstrates how presenters can create and upload an on-demand presentation
  • For the best user experience, we recommend using the most recent version of Google Chrome Browser.
  • Videos should be 2-minutes in length and contain 1-3 slides.

How long will on-demand poster presentations be available for viewing by attendees?

  • On-demand presentations and posters are accessible to all registered attendees through January 30, 2022

How do I present a poster live to a live audience during the scheduled poster session?

  1. Within the Poster Presenter Portal click on  “Prepare to Present” and move through the instructions for checking your system and environment
  2. Review and follow these detailed instructions 
  3. 30 minutes prior to your presentation time, within the Poster Presenter Portal click on  “Enter Live Session” and follow the onscreen instructions

I am having technical issues with the Virtual Congress Platform or Presenter Portal – who should I contact?

  • Digitell is providing technical support for the Virtual Congress Platform and can be contacted via the following:
  • Prior to the Congress, support is available Monday to Friday from 8am to 8pm US Eastern Standard Time. 
  • December 16 – 21 support is available during all live session times posted in the schedule.

I am a Poster Presenter, how to do get to my live poster session to present? 

Poster Presenters may access the link to their poster session by logging into the presenter portal. 

Can I request to have my pre-recorded presentation played within my live oral session? 

While we strongly encourage all presenters to present live, if you wish to play a pre-recorded presentation you will need to send the video file to someone who will be in in attendance at the live session. They will need to share their screen and play the recording for you. Please note: Pacifichem and technical support staff cannot play any pre-recorded presentations. 

Can a presentation be moved to another session? 

The deadline to request a change has passed. 

Are there Zoom backgrounds for use?

Pacifichem had developed Zoom backgrounds for use. Here are the links to download them: Purple Background; White Background; Green Background; Yellow Background

Is there a Presentation Template for use?

The Pacifichem PowerPoint template can be downloaded here. Presenters are welcome to use this template but it is not required.

I need to change presenters or I am presenting instead of the original presenter. Who do I inform of this change? 

To ensure presenters are properly identified for virtual sessions, we do ask that presenters are correctly noted in the abstract management system for each abstract in the program. Please contact the Pacifichem Management Team at pacifichem@acs.org to request changes to the designated abstract presenter.

Will the live presentations be recorded? 

No, the live presentation sessions will not be recorded. However, in addition to giving their live presentation, all presenters are given the opportunity to pre-record their presentation and submit the recording for on-demand viewing. The pre-recording should be completed in the presenter portals. 

What software platform will the live oral technical sessions use? 
 All live oral technical sessions and live poster sessions will use Zoom meetings accessible via the virtual meeting platform. Please be sure to download the most up-to-date version of this platform prior to the meeting. 

Will there be technical support provided in the virtual meeting room? 

Yes, there will be a dedicated technical producer virtual meeting room.  

For Session Hosts

What are my duties as a host/where do I find materials I may need to be a host?

  • A Host Training Webinar was held, the recording can be found here. The presentation for this can be found here.

Is there a checklist of items I need to complete as a host?

  • Yes, a comprehensive check list has been created for hosts which includes all duties as well additional materials that you will need as a host. Download the checklist here.

For CSOs & Symposium Organizers:

Can I submit my symposium proposal somehow after the deadline has passed?

  • We are not able to accept late proposals after the second round of submission is over.

When will I know which dates my symposium will be held?

What are the steps for securing symposia sponsorship?

  • Symposia sponsorship steps are be posted on pacifichem.org under “Program”

Can my co-organizers or I also be an invited speaker for my symposium?

  • Yes, symposium organizers can be invited speakers as well.

What is an Official Participating Organization (OPO)?

How can my organization become an OPO?

For Abstract Submitters 

When did abstract submission open and close?

  • Abstract submission opened January 2, 2021 and closed April 12, 2021.

Can I submit my abstract somehow after the submission deadline has passed?

  • We encourage you to submit by the posted deadline. If it is after the submission deadline, please contact organizers for consideration of your late submission.

When were scheduling notices sent?

  • Scheduling notices were sent via email the week of November 15

What is my password for abstract submission system?

What is my password or user id for the abstract submission system?

  • Follow the Forgot Password link at the Pacifichem Online Submission System to view your User ID and reset your password.